Careers

At ALPI we're always looking for new talents to integrate into our organization; if you feel you have the right mix of experience, enthusiasm and will, please send us your information and Curriculum Vitae and our specialists will contact you as soon as possible.

Freight Forwarding Operator - Basildon

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We are looking for an experienced Freight Forwarding Operator to join our Freight Forwarding department based at our Basildon office on a fixed term contract.

Job type
Fixed term contract – expiring 24th December 2027, full time.

Working Hours
Monday to Friday, 8:30am – 5.30pm (including a 1-hour unpaid lunch break). 40 hours per week.

Salary
£28,000.000 - £30,000 per annum (salary negotiable depending on experience)

About the Role

Assist the Head of the Freight Forwarding Department in the execution of their duties in support of the Managing Director’s vision of the company to become more competitive and profitable.

Key Responsibilities

Understand and execute the departments vision of good business development in order to ensure outstanding customer services to clients
Create new and maintain current SOPs for the department
Confirm quotations received by email (within half an hour)
Booking consignments with third party contractors
Quoting cross trade consignments
Booking deliveries in with customers
Liaising with suppliers / Origin Offices
Implement and improve new efficiencies in customer workflow in conjunction with line manager
Maintain key accounts and ensure general enquiries are expedited
Update the CRM ensuring spot quotations are entered on to the system
Gain feedback where possible and follow up enquiries
Deal with customer/client complaints are expedited in the agreed timeline in accordance with SOPs
Aid Credit Control with collection of overdue payments from suppliers/clients
Ensure customer due diligence checks are completed for new customers
Maintain at all times high standards of personal quality, Health & safety and professionalism and actively promote all company policies and procedures
Represent the company in the best possible light at all times
Ensure to oversee client management and sub-contractor management in line with polices, practices and procedures
Ensure all financial transactions in compliance with Alpi organisational policy and procedures, legal requirements, and good practice guidelines
Ensure to carry out processes, practices in line with policies, practices, and procedures
Ensure customer Bookings are accurately taken & entered operations system, International, National and cross trade
Provide customers with accurate and cost-effective quotations within a timely fashion
Build strong relationships with customers
Invoicing and Administration
Maintain the operations system ensuring customer bookings are accurately recorded
Maintain regular communication with sales teams reporting new sales leads and handover of shipments

Skills, Experience and Competencies

Knowledge of road freight market rates and services, ability to quote accordingly
Be able to prioritise own workload but also be able to work as part of a team
Be fully conversant in IT skills e.g., Microsoft Office Suite (Word, Excel) and systems
Have excellent communication skills over the telephone and e-mail
Have experience with Excel reporting
Have good team working skills
Have good understanding of logistics processes and procedure
Ability to work as part of a team as well and being confident independently
Demonstratable working administrative background
Must have analytical skills, with a high level of detail

Benefits that support you

Working at ALPI UK comes with a range of benefits designed to support your wellbeing, financial future and life outside of work, including:

20 days' annual leave plus bank holidays
Loyalty holiday scheme, awarding 1 additional day's annual leave for each completed year of service, up to a maximum of 5 additional days
Milestone Day, an additional paid day off to celebrate a meaningful personal occasion of your choice
Enhanced pension contributions, increasing to a 9% employer contribution after 1 years’ service
Free annual pension and investment review with our independent financial adviser
Death in Service benefit equivalent to 3 times your annual salary after 6 months' service
Private Medical Insurance after 1 years’ service (subject to application and scheme eligibility)
Employee Assistance Programme (EAP) for you and eligible family members
Access to our employee discounts and benefits platform

About Us

ALPI UK is part of the Albini & Pitigliani Group, an international freight forwarding and logistics organisation with a history spanning more than 80 years. Established in Italy, the Group has grown into a global network providing logistics and supply chain solutions across international markets.

With locations across Essex, Manchester, Tamworth, Heathrow and Scotland, ALPI UK combines the strength and stability of a global business with the personal approach of a local team. We are proud to support customers across a wide range of industries through our expertise in freight forwarding, customs, warehousing and supply chain management.
Our success is built on the knowledge, commitment and expertise of our people. We foster a professional and collaborative working environment where individuals are empowered to take ownership, build strong relationships and deliver with confidence.

Everything we do is guided by our 'With C.A.R.E.' values:

Commitment
Accountability
Relationships
Expertise

These values shape the way we work, support our customers and collaborate with one another every day.

If you are looking to join a trusted international organisation where commitment, accountability, relationships and expertise are valued, and where you can make a meaningful contribution, we would love to hear from you.

Business units	Operations Ground; Operations Ground/Specialist
Locations	United Kingdom; United Kingdom/Basildon

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Careers

Freight Forwarding Operator - Basildon

Head Office Address

ALBINI & PITIGLIANI SPA